Priorisierter Support
Mit jahrelanger Erfahrung, einem Team aus engagierten Spezialisten, globaler Reichweite und Kenntnissen in mehreren Sprachen hat unser Support das nötige Know-how, um sicherzustellen, dass Sie sich auf IceWarp verlassen und Ihr Geschäft sorgenfrei führen können.
Bronze
8/5
CET or EST
Price on request
Silver
24/7
365 days a year
Price on request
Gold
24/7
365 days a year
Price on request
Platinum
24/7
365 days a year
Price on request
Response time
5 hours
4 hours
2 hours
1 hours
Term
3 or 12 months
12 months
12 months
12 months
Server Health Check
Once a year
Twice a year
Consulting
1 hour / once a year
1 hour / twice a year
Training
2 hour / once a year
2 hour / twice a year
SSL Certificate Installation or Renewal
Once a year
Server Upgrade
Twice a year
8/5
CET or EST
Response time
5 hours
Term
3 or 12 months
24/7
365 days a year
Response time
4 hours
Term
12 months
24/7
365 days a year
Response time
2 hours
Term
12 months
Server Health Check
Once a year
Consulting
1 hour / once a year
Training
2 hour / once a year
SSL Certificate Installation or Renewal
12 months
24/7
365 days a year
Response time
1 hour
Term
12 months
Server Health Check
Twice a year
Consulting
1 hour / twice a year
Training
2 hour / twice a year
SSL Certificate Installation or Renewal
Once a year
Server Upgrade
Twice a year
Response time
Guaranteed response time applies to Severities 1 and 2 only, response time for Severities 3 and 4 is 48 hours.
